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Privacy Policy

Effective Date: 29/08/2025

 

Here at Liz Calley Therapy, I (Elizabeth Calley) am committed to protecting and respecting your privacy. This Privacy Policy explains how I collect, use, store, and protect your personal information, and your rights in relation to it.

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Who am I?

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I am the sole practitioner at Liz Calley Therapy, a UK-based Cognitive Behavioural Hypnotherapy (CBH) service. I am registered with the Information Commissioner’s Office (ICO) under registration reference ZB917575, Mrs Elizabeth Calley.

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What Information I Collect

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I collect and process the following personal data:

  • Name

  • Date of Birth

  • Address

  • Contact details (email address, telephone number)

  • Health information and medical history

  • Relevant personal history

  • Notes from consultations and sessions

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How I Collect Your Information

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I collect your personal data through:

  • The contact form on my website

  • The mailing list sign-up form

  • Face-to-face, online, or telephone consultations and assessments

 

Why I Collect This Information

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Your information is collected and processed in order to:

  • Plan, deliver, and evaluate therapy services

  • Maintain records in line with professional standards

  • Issue invoices or receipts for services provided

  • Send you information or updates related to therapy or services

  • Provide you with newsletters or updates (with your consent)

 

Lawful Basis for Processing

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The lawful bases for processing your data under the UK GDPR are:

  • Contract: Information is required to provide agreed therapeutic services

  • Legal Obligation: To comply with legal and regulatory requirements (e.g. tax records, professional guidelines)

  • Consent: For optional communications such as newsletters or updates

  • Vital Interests or Legitimate Interests: When required to protect your wellbeing or respond to legal requirements

 

How Your Information is Stored

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  • All identifiable personal data is stored electronically in password-protected folders

  • Anonymised records are stored separately, also in password-protected folders

  • Physical records, where applicable, are securely stored and locked

  • Data is never shared with third parties unless legally required (e.g. a court order or risk of serious harm)

 

Data Retention

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Your personal data will be retained for seven (7) years following the end of your therapy or last contact, in accordance with guidance from the Information Commissioner’s Office (ICO) and relevant professional bodies.

 

Your Rights

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Under the UK GDPR, you have the right to:

  • Access the personal data I hold about you

  • Request correction of inaccurate or incomplete data

  • Request erasure of your personal data, where appropriate

  • Restrict processing in certain circumstances

  • Object to processing based on legitimate interests

  • Withdraw consent (where consent is the basis for communication)

  • Lodge a complaint with the ICO if you believe your rights have been breached

 

To exercise any of these rights, please contact me using the details below.

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Contact Information

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If you have any questions about this Privacy Policy or how your information is handled, please contact:

Liz Calley Therapy.

Email: lizcalleytherapy@gmail.com

Website: https://www.lizcalleytherapy.co.uk

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Changes to This Policy

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This policy may be updated occasionally to ensure compliance with legal or operational requirements. The most current version will always be available on my website.

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